Comprehensive service worldwide and close to the customer
The continuous availability of your boiler system is our aim. Our service teams are regularly
trained so that they can rectify problems quickly and safely. We offer you a seamless range of
services from commissioning and maintenance up to remote diagnosis and hotline.
Worldwide
Our service teams are at your disposal worldwide and guarantee the perfect service and maintenance of your boiler system. We help you to save time and costs with an optional remote connection.
Close to our customers
We cover all possible requirements with our local Service Centers, with our Customer Support Centre, with our optional remote services. Together with the proven JOUNICA quality a reliable boiler operation is achieved.
Training
Our service engineers are ideally prepared for their working assignments with the modern instruction and training methods at our Customer Support Centre. They learn on simulators how to handle boiler technology and all aspects of safety and control technology.
Components
We place the greatest value on the selection of materials and suppliers. Spare parts are often still available after decades. The electronic archiving of all order related data ensures the 100 % identification of all parts.
Documentation
We record and archive the entire life cycle of a JOUNICA boiler system – beginning from the conception and manufacturing up to servicing and modernization. Therefore, we are able to provide you with operation manuals, declarations of conformity and any other information about your boiler system even after decades.
With the remote maintenance tool MEC Remote operators can access their warm water boilers convenient and safely from a distance. Another advantage is the optional remote support by the JOUNICA Industrial Service. The service experts can perform extended parametrization, programming (PLC) and failure analysis directly via the remote interface.
Whether you are looking to increase operating safety, reduce fuel consumption, meet new legal requirements or improve the automation of your boiler system – we can offer you a customized modernization package. If you would like to know the potentials for improvement of your boiler system, you can request a system analysis.
With a maintenance service contract, our customer service engineers perform two or four times per year the inspection and maintenance of your boiler and firing system, its control unit and the water treatment system, and even right through to the complete boiler house. The operating safety and availability of your boiler system is increased, the fuel consumption optimized and production downtime avoided. We can also undertake on request all the necessary monitoring work required as part of the prescribed 72 hour tests. Individually tailored to your requirements, either as a single order or as part of an ongoing order within a maintenance service contract.
In the case of an emergency, qualified and approved boiler technician are available to you for the repair of your boiler and for the preparation and implementation of boiler overhauls. Any damage to the boiler is rectified professionally.
Assistance with investigation into the causes prevents further problems.
Are you dissatisfied with the operating values of your boiler system? We carry out complete status reviews of existing systems and make customized suggestions for:
- Increase in efficiency
- More efficient operating mode
- Reduction of emissions
- Compliance with latest regulations
- Automation
- Reduction of wear
- Improvement of the water quality
Thanks to the various measures you can operate your boiler system more cost-effectively, in a more environmentally friendly way and with a greater reliability. Do you require an overall energy analysis of your facility? We will be pleased to give you the appropriate solutions.
Assistance with investigation into the causes prevents further problems.